In this section we present some of the frequently asked questions concerning orders, production and product development, together with the answers and explanations.

Can I get CASYS's catalogue?

Does CASYS own stock of goods avaliable for sale?

What are the lead-times for promotional goods produced by CASYS?

Is it possible to speed up the delivery?

What is the minimum quantity of order?

Is the production located in Poland?

Can CASYS arrange the custom design of the goods or only produce them?

Are the product's samples free of charge?

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Can I get CASYS's catalogue?
No. CASYS does not have a catalogue offer. The promotional articles are created individually, "from scratch" to match given company or brand. Each project starts with customer's brief. There are some examples of our work in Portfolio section.


Does CASYS own stock of goods avaliable for sale?
No. All articles are produced according to customer's order in the exact quantities and delivered directly to customer's warehouse. We do not have any reserve of goods.


What are the lead-times for promotional goods produced by CASYS?
The lead-times are calculated individually for each order – depending on materials required, complexity of production and way of transportation. You can find some sample schedules in Lead-times section.


Is it possible to speed up the delivery?
Usually our offers include transportation of the goodsfrom China by sea freight. It is possible to send the goods by air, what allows for significiant time-savings (about 4-5 weeks). It will effect however with a major cost increase.


What is the minimum quantity of order?
Minimum order quantity depends on the kind of product. Usually its several thousands of pieces. Sometimes this quantity must be increased to make the order profitable (for example up to 10 or 50 thousands).


Is the production located in Poland?
No. Production is localized in the Far East – mainly in China.


Can CASYS arrange the custom design of the goods or only produce them?
We do design promotional goods. CASYS incorporates the whole supply chain research & development, production and logistics.


Are the product's samples free of charge?
Yes. The costs of product's samples are covered by CASYS. If You however require large number of samples or they must be sent in a few locations – we can demand additional charge.